Return / Refund / Cancellation Form

Consultez nos guides, nos FAQ et nos ressources, ou contactez notre équipe d'assistance pour obtenir de l'aide. N'oubliez pas de consulter notre politique de remboursement avant de procéder à votre demande.

Last updated: Jan 2026

Return and Replacement

Thank you for reaching out regarding your return or replacement. To help us process your request efficiently, please complete the form below with the necessary details. Once submitted, our team will review your information and get back to you as soon as possible.

Please describe the issue you are experiencing in a few sentences. (e.g., defect, damage, or wrong item received
Choisissez un fichier ou faites-le glisser ici
Supported format: JPG, JPEG, PNG, PDF
Choisissez un fichier ou faites-le glisser ici
Supported format: PDF,JPG, JPEG, PNG, MP4,MOV.
Please upload photos or a video clearly showing the issue. Ex. Device connected to the power outlet and functioning.

Thanks for submitting the form!


We’re here to help! Before proceeding with your request, we encourage you to explore the following resources available on our website:



  • Setup Guide: Step-by-step instructions to get started.
  • Video Guide: Visual tutorials for easy troubleshooting and usage tips.
  • Manual: Comprehensive product information and care instructions.
  • FAQ: Answers to common questions about our products and services.

If you still need assistance or have any concerns, feel free to reach out to our support team. Please also review our Warranty Page to ensure your claim meets all the necessary conditions.


We aim to resolve any issues quickly and keep your experience with us smooth and hassle-free.

Merci de soumettre le formulaire

Nous vous remercions de nous avoir contactés. L'un de nos collègues vous recontactera bientôt !


Bonne journée !

Merci de soumettre le formulaire

Nous vous remercions de nous avoir contactés. L'un de nos collègues vous recontactera bientôt !


Bonne journée !